Surg99 Terms and Conditions — Complete Guide to Using Malaysia's Betting Platform

1. Introduction and Acceptance of Terms

Welcome to surg99. By accessing, registering, or using any part of the surg99 platform — whether through the surg99.com website or our mobile app — you agree to be bound by all terms and conditions outlined in this document. This agreement is a legally binding contract between you as the user and surg99 as the platform operator.

If you disagree with any part of these terms, you are not permitted to use our platform. surg99 reserves the right to modify, add, or amend these terms at any time with reasonable notice to users via the platform or your registered email.

2. User Eligibility and Account Registration

To register and use surg99's services, you must meet all of the following eligibility requirements without exception:

• Be at least 18 years of age at the time of registration, or the minimum legal age required by your local jurisdiction, whichever is higher.
• Have full legal capacity to enter into a legally binding agreement under the laws applicable to you.
• Not a citizen or resident of any country that explicitly restricts or prohibits participation in online gambling activities.
• Register only one account per individual — multiple accounts or accounts registered on behalf of others are strictly prohibited.
• Provide true, accurate, and complete personal information during registration and keep it updated whenever changes occur.

Surg99 reserves the right to verify user identity at any time through the Know Your Customer (KYC) process. Documents that may be required include a national ID, passport, bank statement, or proof of address. Failure to provide the required documents within the stipulated timeframe may result in withdrawal restrictions or account closure.

3. Deposits, Withdrawals, and Fund Management

Surg99 supports a variety of popular payment methods in Malaysia to facilitate your deposits and withdrawals. All transactions are processed through secure, encrypted channels to ensure the safety of your funds at all times.

• The minimum deposit is RM10 and will be credited to your account instantly upon payment confirmation.
• The minimum withdrawal amount is RM50. Withdrawal requests that meet all requirements will be processed within 5 to 30 minutes for local e-wallets.
• Withdrawals to local bank accounts are typically processed within 1 to 3 business days, depending on the receiving bank.
• Surg99 does not charge any processing fees for standard withdrawals. However, your bank or e-wallet provider may apply their own charges.
• All withdrawals must be made to the same payment method used for the original deposit, for security and anti-money laundering (AML) compliance purposes.
• Full KYC verification is required before your first withdrawal is processed or when your cumulative withdrawal amount exceeds the set limit.

4. Bonuses, Promotions, and Wagering Requirements

Surg99 offers a wide range of attractive bonuses and promotions for new and existing players. Each bonus is subject to different wagering (rollover) requirements that must be fulfilled before any bonus-related withdrawal is permitted.

• The welcome bonus and all other promotions may only be claimed once unless otherwise stated in the relevant promotion terms.
• Surg99's standard wagering requirement ranges from 5x to 30x depending on the bonus type. The specific requirement for each promotion is clearly stated on the Promotions.
• Surg99 reserves the right to void bonuses and all associated wins if fraud, bonus abuse, or a breach of promotional terms is proven.
• Bonuses are non-transferable between accounts. Each bonus is exclusive to the account that receives it.
• Surg99 reserves the right to modify, withdraw, or terminate any promotion at any time with reasonable notice.

5. Game Rules and Player Conduct

All games available on the surg99 platform must be played in accordance with the rules set by their respective software providers and surg99's general guidelines. Players are responsible for understanding the rules of each game before participating.

• The use of any automation software, bots, scripts, or third-party tools to play or bet is strictly prohibited.
• Any attempt to exploit software bugs, system errors, or technical vulnerabilities is a serious violation and may result in immediate account closure.
• Players are prohibited from sharing their account login credentials with any other party for any reason.
• Wins obtained through unlawful means, fraud, or technical exploitation will not be recognised and will be voided without compensation.
• Surg99 reserves the right to cancel or suspend ongoing games in the event of a serious technical failure, with appropriate compensation provided to affected players.

6. Privacy, Account Security, and Data Protection

Surg99 takes the data protection and privacy of every player seriously. The collection, use, and storage of your personal data is governed by Privacy Policy our separate policy, which forms part of this agreement.

• You are solely responsible for maintaining the confidentiality of your account password. surg99 will not be liable for any losses resulting from unauthorised access caused by your own negligence.
• All communications between your device and surg99 servers are protected by 256-bit SSL encryption.
• Surg99 will not sell, share, or disclose your personal data to third parties without your consent, except as required by law or the relevant authorities.
• Any suspicious activity on your account must be reported to the surg99 support team immediately via live chat or email.

7. Account Suspension, Closure, and Dispute Resolution

Surg99 reserves the right to suspend or terminate any player's account for the following reasons, without prior notice in cases of serious violations:

• Violation of any terms in this document or related surg99 policies.
• Suspected fraudulent activity, money laundering, or financing of illegal activities.
• Registering multiple accounts or misusing another person's identity.
• Providing false or misleading information during registration or the KYC process.
• Abusive, threatening, or harassing behaviour toward staff or other players on the platform.

If you are dissatisfied with any decision made by surg99, you may submit a formal complaint through our customer support channels. All complaints will be investigated fairly and transparently within 14 business days. surg99's decision is final in all matters relating to platform operations.

8. Liability Limits and Disclaimer

The surg99 platform is provided "as is" and surg99 makes no guarantee that the service will always be available without interruption, error-free, or fully secure from all threats. However, we continuously strive to maintain platform uptime at 99.9%.

• Surg99 is not liable for any indirect, incidental, or consequential losses arising from the use of our platform.
• The maximum total liability of surg99 to you under any circumstances shall not exceed the account balance held at the time of the relevant incident.
• Surg99 is not liable for technical failures, network disruptions, or third-party issues beyond our reasonable control.
• All game outcomes legitimately generated by a certified Random Number Generator (RNG) system are final and non-disputable.

9. Applicable Law and Jurisdiction

These Terms and Conditions are governed and interpreted in accordance with the laws of the jurisdiction in which surg99 holds its operating licence. Any disputes that cannot be resolved through our internal process will be referred to a recognised alternative dispute resolution (ADR) body or a court of competent jurisdiction.

• Players are solely responsible for ensuring that their participation in online betting activities is lawful under their local laws.
• Surg99 does not provide legal advice and is not responsible for any legal implications players may face in their respective jurisdictions.
• If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.